pak111 Privacy Policy —
Your Data, Your Rights

This Privacy Policy ("Policy") describes how pak111 ("we", "us", "our", "the Company") collects, uses, stores, shares, and protects the personal information of players and visitors who use the pak111 platform accessible at pak111.bio. This Policy applies to all users of the pak111 website, mobile platform, and any associated services — including but not limited to sports betting, live casino games, slot games, and the pak111 Wallet.

By registering a pak111 account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein. This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are available on the pak111 website.

pak111 is Pakistan's premier online gaming destination, built for players across Karachi, Lahore, Islamabad, Faisalabad, and beyond. We are committed to handling your personal information responsibly, transparently, and in compliance with the data protection standards required under our international gaming licence.

pak111 collects personal data in several ways — directly from you when you register or interact with the platform, automatically as you use our services, and in some cases from third-party verification providers. The categories of personal data we collect are set out below.

We do not collect special categories of sensitive personal data (such as health information, racial or ethnic origin, political opinions, or religious beliefs) except where strictly required by law or regulatory obligation — for example, problem gambling self-declaration information provided voluntarily by a player as part of responsible gaming tools.

pak111 uses your personal data only for the purposes for which it was collected, as described in this Policy. The primary purposes for which we process your personal data are as follows:

• Account management: Creating, maintaining, and administering your pak111 player account, including processing your registration, verifying your identity, and managing your login credentials.
• Service delivery: Providing access to pak111's full range of gaming products including sports betting on PSL and international cricket, live casino games, and slot titles.
• Payment processing: Facilitating deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20, including verifying the ownership of payment accounts.
• Regulatory compliance: Fulfilling our obligations under our international gaming licence, including age verification, Know Your Customer (KYC) checks, and Anti-Money Laundering (AML) monitoring and reporting.
• Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, unauthorised account access, collusion, and other forms of platform abuse.
• Responsible gaming: Monitoring player activity for indicators of problem gambling, enforcing self-exclusions and deposit limits, and fulfilling our duty of care obligations under our gaming licence.
• Customer support: Responding to enquiries, resolving disputes, and providing technical assistance to pak111 players across Pakistan.
• Platform improvement: Analysing usage patterns and technical performance data to improve the pak111 platform experience for all users.
• Marketing communications: Sending promotional messages and bonus notifications to players who have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.

pak111 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary for the performance of the player account contract between you and pak111. This covers account registration, game access, payment processing, and customer support.
• Legal obligation: Processing is required for pak111 to comply with its obligations under its international gaming licence, including KYC, AML, age verification, and regulatory reporting.
• Legitimate interests: Processing is necessary for pak111's legitimate interests in operating a secure, fair, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — where those interests are not overridden by your own rights and interests.
• Consent: Where we rely on your consent — for example for marketing communications or non-essential cookies — you have the right to withdraw that consent at any time without affecting the lawfulness of any prior processing.

pak111 does not sell your personal data to any third party. We may share your data only in the limited circumstances described below, and only with parties who are bound by appropriate confidentiality and data security obligations.

• Payment service providers: Your financial data is shared with payment processors (including JazzCash, EasyPaisa, and participating Pakistani banks) solely for the purpose of executing deposits and withdrawals on your behalf.
• Identity and age verification providers: We use licensed third-party KYC and age verification service providers to confirm player eligibility. These providers process identity documents under strict confidentiality agreements.
• Technology and infrastructure providers: pak111 uses third-party cloud infrastructure, cybersecurity, and analytics service providers to operate and maintain the platform. These providers process data only on our instructions.
• Regulatory and law enforcement authorities: pak111 may be required to disclose player data to its gaming licence regulator, financial intelligence units, or law enforcement agencies where required by law or where pak111 has a reasonable belief that disclosure is necessary to prevent crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of pak111's business, player data may be transferred to the acquirer as part of that transaction. Players will be notified of any such transfer that affects the processing of their personal data.

pak111 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

When your data is no longer required for any of the above purposes, it will be securely deleted or irreversibly anonymised. Anonymised aggregate data may be retained indefinitely for platform analytics without identifying individual players.

pak111 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. Our security framework includes:

• Transport Layer Security (TLS): All data transmitted between your device and pak111 servers is protected using TLS encryption, preventing interception by third parties.
• Data encryption at rest: Personal data stored on pak111's servers — including financial information and identity documents — is encrypted using AES-256 symmetric encryption.
• Access controls: Access to personal data within pak111 is restricted on a strict need-to-know basis. Staff access to player data is logged, monitored, and subject to regular audit.
• Two-factor authentication: pak111 supports two-factor authentication (2FA) for player accounts, providing an additional layer of protection against unauthorised access.
• Fraud detection systems: pak111 operates automated fraud detection and anomaly-monitoring systems that run 24/7, flagging suspicious account activity for immediate review.
• Penetration testing: pak111's technical infrastructure undergoes regular independent security assessments and penetration testing to identify and remediate vulnerabilities before they can be exploited.

Despite these measures, no method of electronic data transmission or storage is 100% secure. In the event of a data breach that affects your personal data, pak111 will notify you promptly in accordance with our obligations under our gaming licence and applicable data protection standards.

pak111 uses cookies and similar tracking technologies on its platform. A cookie is a small text file placed on your device by a website to enable certain functionality and to collect information about your usage. Below is a summary of the cookie types pak111 uses:

pak111 does not use advertising or retargeting cookies. You can manage your cookie preferences at any time via the cookie settings panel available on the pak111 platform. Please note that disabling essential cookies will impair the functionality of the platform and you may not be able to log in or access core services.

As a pak111 player, you have meaningful rights over your personal data. pak111 is committed to honouring these rights promptly and without unnecessary friction. The following rights are available to you:

• Right of access: You may request a copy of the personal data pak111 holds about you. We will provide this in a structured, commonly used format within a reasonable timeframe.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You can update many details directly from within your pak111 account settings.
• Right to erasure: You may request deletion of your personal data. This right is subject to pak111's legal obligations — for example, we are required to retain certain financial and identity data for AML and gaming licence compliance purposes even after account closure.
• Right to restriction: In certain circumstances, you may request that pak111 restrict the processing of your personal data — for example, while a dispute about the accuracy of your data is being resolved.
• Right to data portability: You may request that pak111 provide your personal data to you in a machine-readable format, or transfer it directly to another service provider where technically feasible.
• Right to object: You have the right to object to processing carried out on the basis of pak111's legitimate interests, including profiling for responsible gaming purposes. We will consider your objection and respond accordingly.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw consent at any time without penalty to your account access.

To exercise any of these rights, please contact the pak111 support team via live chat or by emailing [email protected]. We will acknowledge your request within 48 hours and aim to fulfil it within 30 days. In complex cases, this timeframe may be extended — we will notify you if an extension is necessary.

pak111 is strictly an adult-only platform. Access to all pak111 services is prohibited for individuals under the age of 21. pak111 does not knowingly collect personal data from individuals under 21 years of age.

Parents and guardians are encouraged to make use of parental control and internet filtering software to prevent minors from accessing online gaming platforms. pak111 also recommends the use of child protection browser extensions as an additional layer of protection.

pak111 reserves the right to update or modify this Privacy Policy at any time. Changes may be made to reflect updates to our platform, new legal or regulatory requirements, or improvements to our data handling practices. When material changes are made to this Policy, pak111 will notify registered players via email or via a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date displayed at the top of this page indicates when this Policy was most recently revised. We encourage players to review this Policy periodically to stay informed about how pak111 is protecting their personal data. Continued use of the pak111 platform following notification of any updates constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or pak111's data handling practices, please do not hesitate to get in touch. Our support team is available 24 hours a day, 7 days a week — serving players across Pakistan from Karachi to Islamabad, Lahore to Faisalabad.